Writing Task 1: Writing an Email

A paper showing what you paid.

“Keep your receipt in case of a return.”

Often used: keep the receipt · ask for a receipt

An arranged meeting at a set time.

“I made an appointment with my dentist.”

A situation in which something is late.

“The flight delay lasted over two hours.”

Often used: flight delay · long delay · cause a delay

A piece of electronic equipment.

“Most people own several smart devices.”

Often used: mobile device · smart device

To give money or goods to help others.

“Many people donate blood every year.”

Often used: donate money · donate to charity

Money paid for a service.

“There is a small fee to renew your card.”

Often used: application fee · waive a fee

A formal talk given to teach students.

“The professor gave a fascinating lecture.”

Often used: attend a lecture · give a lecture

The bags and cases you take when travelling.

“Please keep your luggage with you at all times.”

Often used: carry-on luggage · lost luggage

Money returned for a faulty or returned item.

“I requested a full refund for the damaged item.”

Often used: full refund · request a refund

A formal request, often written.

“She submitted her visa application online.”

Often used: submit an application · application form

The act of leaving, especially on a trip.

“Our departure is scheduled for 8 a.m.”

Often used: departure time · departure gate

To officially join a course or school.

“She decided to enrol in an evening class.”

Often used: enrol in a course · enrol students

Comments about how well something is done.

“My manager gave me helpful feedback.”

Often used: give feedback · positive feedback

Extra hours worked beyond normal working hours.

“She earned more by working overtime last month.”

Often used: work overtime · paid overtime · unpaid overtime

A series of steps to do something.

“The application process takes six weeks.”

Often used: lengthy process · speed up the process

To reply or react.

“Please respond by Friday.”

Often used: respond quickly · respond to

A person who manages and watches over workers.

“Please report the issue to your supervisor.”

Often used: direct supervisor · immediate supervisor

Treatment to help a physical or mental problem.

“Physical therapy restored her mobility.”

Often used: undergo therapy · physical therapy

To make something clearer or easier to understand.

“Could you clarify what you mean?”

Often used: clarify a point · clarify the situation

An official document allowing something.

“You need a permit to build a fence.”

Often used: work permit · apply for a permit

A return to health after illness.

“Rest is important for a full recovery.”

Often used: full recovery · speedy recovery

To find and fix problems in a system.

“The technician helped me troubleshoot the issue.”

A basic home service like water or power.

“Rent includes all utilities.”

Often used: utility bill · pay utilities

Allowed or qualified for something.

“You are eligible for the grant after one year.”

Often used: eligible for · eligible to apply

Highly skilled and competent at something.

“She is proficient in three programming languages.”

Often used: proficient in · highly proficient · become proficient

To repair and improve a building.

“They renovated the old kitchen.”

Often used: renovate a house · fully renovate

The state of meeting the requirements.

“Check your eligibility before applying.”

Often used: eligibility criteria · confirm eligibility

To cancel.

“They called off the meeting.”

Often used: call off an event

To continue.

“Please carry on with your work.”

Often used: carry on working

To have a friendly relationship with.

“He gets along well with his coworkers.”

Often used: get along with people

To resolve or organize a problem.

“We need to sort out the schedule.”

Often used: sort out a problem · sort it out

To find by chance; to seem.

“I came across an old photo.”

Often used: come across as · come across something

To think of an idea or plan.

“She came up with a clever solution.”

Often used: come up with an idea · come up with a plan

go to a formal presentation or class at a college or university

“He made a point of attending every lecture to keep up with the course material.”

deal with and respond to customer or staff dissatisfaction

“The manager was trained to handle complaints professionally and efficiently.”

finish something by the required time

“The entire team worked overtime to meet the deadline for the product launch.”

deal with or respond to a problem directly

“The HR department acted quickly to address the issue of workplace harassment.”

perform required tasks or responsibilities

“All employees are expected to carry out their duties with professionalism.”

prepare and write a formal document

“The finance team was asked to draw up a report on quarterly expenditures.”

mention worries or problems formally

“Several employees raised concerns about the new scheduling policy at the staff meeting.”

formally present a plan for consideration

“Our department submitted a proposal for expanding the customer service team.”

As well as; besides.

“In addition to English, she speaks French.”

Often used: addition

To watch carefully.

“Could you keep an eye on my bag?”