Celpip.meCelpip.me

Refund Policy

Last updated: June 22, 2026

We want you to buy with confidence — so you can try Celpip.me free before you pay, and every paid plan comes with a 7-day money-back guarantee. Because our AI-powered scoring uses real per-use resources, that guarantee applies as long as you have not yet used those features. The details are below.

1. Try it free first

You do not need to pay to see how Celpip.me works. Create a free account and explore the lessons and practice tools before you upgrade. Trying the free plan first is the best way to make sure a paid plan is right for you.

2. The 7-day money-back guarantee

If you upgrade and change your mind, you can request a full refund within 7 days of your payment — with one condition: you have not yet used the AI-powered scoring features (such as AI scoring of your Writing or Speaking responses). As long as those features are unused, there is no need to explain why; just contact us within the 7-day window.

3. When the guarantee no longer applies

The 7-day money-back guarantee does not apply once either of the following has happened:

  • You have used an AI-powered scoring feature (for example, AI scoring of a Writing or Speaking response). These features carry a real per-use cost, so using them counts as using the service you paid for.
  • More than 7 days have passed since your payment.

Because every plan is a one-time payment with no auto-renew, you will never be charged again automatically — so there is nothing to cancel, and no surprise renewal to refund.

4. Charges we always put right

Separately from the guarantee above, we will always look after you in these cases:

  • Duplicate, accidental, or clearly unauthorized charges.
  • A technical problem on our side that meant you did not receive the service you paid for.
  • Any right you have under applicable consumer-protection law. Nothing in this policy limits the consumer guarantees you may have — for example, under the Australian Consumer Law, your rights for a service that is faulty or not as described are not excluded, restricted, or modified by this policy.

5. How refunds are processed

  • Approved refunds are returned to your original payment method through Stripe.
  • It typically takes 5–10 business days for the refund to appear, depending on your bank or card issuer.
  • When a refund is issued, the related plan access is removed from your account.

6. How to request a refund

Email support@celpip.me from the email address on your account, within 7 days of your payment. Please include the plan you purchased and the approximate date of payment so we can find your order quickly.

7. Related terms

This policy forms part of our Terms of Service.

8. Contact

Need help with a refund? Email support@celpip.me and we will get back to you.